Refund policy
At MARY RUTH'S, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in the original packaging.
- Include all accessories, manuals, and promotional items (if applicable).
- Be accompanied by proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened, used, or damaged products not caused by our error.
- Gift cards.
- Clearance, final-sale, or promotional items marked as non-refundable.
- Products returned without prior authorization.
3. Return Process
To initiate a return, please contact our customer support team:
Email: support@maryruthorganicsx.online
Phone: +1 562-235-1232
Please provide:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
- Photos of the product if it is damaged or defective.
Our support team will review your request and provide return instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
- Original shipping charges are non-refundable unless the return is due to our error.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include photos showing the issue so we can investigate and provide an appropriate resolution, such as:
- Replacement product.
- Refund.
- Store credit.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing may take 5–10 business days depending on your payment provider or financial institution.
7. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account or payment method again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at support@maryruthorganicsx.online.
8. Order Cancellations
Orders may be canceled before they are processed or shipped.
If your order has already been shipped, cancellation is no longer possible, but you may request a return after delivery in accordance with this policy.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@maryruthorganicsx.online
Phone: +1 562-235-1232
Business Address:
311 OAK ST #1
SYRACUSE, NY 13202
United States
10. Policy Changes
We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on our website and become effective immediately upon publication.
Thank you for shopping with MARY RUTH'S