Terms of service
1. Our Commitment
At MARY RUTH'S, customer satisfaction is our top priority. We are committed to providing responsive, professional, and reliable customer support to ensure a positive shopping experience.
2. Customer Support Contact Information
If you have any questions regarding your order, shipping, returns, refunds, or products, please contact our customer service team:
Email: support@maryruthorganicsx.online
Phone: +1 562-235-1232
Business Address:
311 OAK ST #1
SYRACUSE, NY 13202
United States
3. Business Hours
Our customer service team is available during the following hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
Inquiries received outside business hours will be processed on the next business day.
4. Response Time
We strive to respond to all customer inquiries within 24–48 business hours. During periods of high demand, response times may be slightly longer. We appreciate your patience and understanding.
5. Order Assistance
Customers may contact us regarding:
- Order status and tracking information
- Shipping and delivery inquiries
- Product information and recommendations
- Return and refund requests
- Payment-related questions
- General customer support
To help us assist you more efficiently, please provide your order number and relevant details when contacting our support team.
6. Returns and Refunds Support
If you wish to return a product or request a refund, please contact our customer service team before returning any item. Our representatives will provide instructions based on our Return & Refund Policy.
7. Communication Standards
We are committed to treating all customers with courtesy and respect. We kindly ask customers to communicate respectfully with our support representatives. Abusive, threatening, or inappropriate behavior may result in limited support services.
8. Privacy Protection
Any personal information provided during customer support interactions will be handled in accordance with our Privacy Policy and applicable laws. Customer information will only be used for service-related purposes.
9. Policy Updates
MARY RUTH'S reserves the right to update or modify this Customer Service Policy at any time without prior notice. Any changes will be posted on our website and become effective immediately upon publication.
Thank you for choosing MARY RUTH'S. We appreciate your trust and look forward to serving you.